Orders are processed five days a week. Available parts usually ship in 1-2 business days. Transit times are based on your location.
Orders ship from our 85 US stores located across 12 states. We have a vast inventory of parts, ready to meet your needs promptly and efficiently.
What does "My Store" mean?
Your My Store is indicated at the top of every page. This is the store that processes your order for either in store pickup or shipment. Customers more than 300-miles from an RDO Equipment Co. store most often have a My Store designation called the Online Store.
How can I reset my password?
Since your RDO Account username is your email address, you can easily reset your password here.
Shipping, Tracking & Pickup
What is my tracking number?
UPS tracking numbers are emailed when your order ships. For those with an RDO Account, you can view your tracking information on your order history page.
Can I buy online and pickup in store?
Absolutely! Buy parts online and we will send an email when your order is ready for pickup at your local store. In-store pickup is offered free of charge.
Which shipping methods do you use?
We ship orders via UPS Ground. If you require expedited shipping we recommend that you call the store location closest to you.
Can I get parts shipped to an APO/DPO address?
Yes, not through RDOequipment.com, but through our Governmental Parts Team. Contact govparts@rdoequipment.com with the parts you need and they will provide a quote.
Do you ship to Alaska and Hawaii?
Yes! Please note that additional shipping charges may apply.
We are located outside of the United States; can we still purchase from RDO Equipment Co.?
Currently, we do not offer online international part sales. We encourage our international customers to call our International Sales Division at 844-736-7278 to inquire about ordering the parts and supplies you can view online.
Payment
Where can I access my invoices and fleet?
After signing into your RDO Account, click the invoices & Fleet tab to view your complete list of RDO Equipment Co. invoices and manage your fleet of equipment.
How can I set up an A/R account?
Start your online application today.
What is "My Preferred Method"?
Customers signed into their business-level RDO Account can pay with My Preferred Method during checkout. This informs us to charge your preferred payment method in our business system – like your RDO A/R account, stored credit card, John Deere Financial, or John Deere Multi-Use.
How are taxes calculated? Our business is exempt from sales tax.
Our shopping cart collects the proper sales tax based on the point-of-sale address. Tax-exempt businesses may submit their tax-exempt certificates to our business office which will adjust how our shopping cart collects taxes. Submit your tax-exempt certificate here.
When will my card get charged if I place an online order?
You will be charged immediately after you submit your order.
Why was my credit card declined during checkout?
On occasion, online transactions may be declined during checkout. Some common reason this occurs are: The card issuing bank may not approve the transaction (i.e. incorrect expiration date, closed bank account). The billing address or CVV does not match the information on file.
